Questions about your store, a payment or your data? Email us at [email protected] and we'll get back to you.
What we can help with
Your store — building, claiming or setting up your store, themes and products.
Payments and plans — charges, receipts, refunds, trials and cancelling a plan.
Privacy and data — accessing, correcting or deleting your information.
Help us help you faster
Please include:
your store's address, for example your-store.myshopify.com, if you have one;
the email you used with Shopify or on your receipt; and
a short description of the problem, with a screenshot if you can.
When to contact Shopify instead
Questions about your Shopify plan, Shopify billing or your Shopify account go to Shopify Support, because Shopify charges those fees and runs those accounts directly.
Before you write
You might find a quick answer here:
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