Theme purchases on storebuilder.ai are one-time payments, so there's nothing to cancel for them. This article covers optional plans that renew automatically, and your Shopify plan.
Cancel a plan you started through storebuilder.ai
You can cancel at any time before your next renewal by emailing [email protected]. Include the email on your receipt and your store's address (for example, your-store.myshopify.com).
Cancel before a trial ends to avoid being charged.
After you cancel, your plan stays active until the end of the period you've already paid for.
Fees aren't refunded for part of a billing period.
Cancel your AI Dropship plan
If your AI Dropship plan is billed through Shopify, you can also cancel it by uninstalling the AI Dropship app from your Shopify admin under Settings > Apps. Uninstalling stops product syncing and order fulfillment through AI Dropship.
Cancel your Shopify plan or close your store
Your Shopify plan is billed by Shopify. To end it, follow Shopify's guide Pausing or deactivating your store. Closing your store doesn't refund a theme you bought from storebuilder.ai.
Need help? Email [email protected].
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