This article summarizes the refund rules in the storebuilder.ai Terms of Service. If anything here differs from the Terms, the Terms apply.
Theme purchases
A paid theme is applied to your store as soon as it's built, so theme purchases are generally non-refundable.
If we can't deliver what you paid for, for example if your store isn't built or your theme isn't applied, contact us within 14 days of purchase and we'll fix it or give you a full refund.
Subscriptions
Subscription fees aren't refunded for part of a billing period. When you cancel, your plan stays active until the end of the period you've already paid for. See How do I cancel a storebuilder.ai subscription?
Shopify charges
Shopify plan fees are charged by Shopify, not storebuilder.ai, so we can't refund them. Contact Shopify Support about Shopify charges.
How to ask for a refund
Email [email protected] with:
the email on your receipt;
your store's address, for example your-store.myshopify.com, if you have one; and
a short description of the problem, with a screenshot if you can.
These rules don't limit any refund rights you have under the law.
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