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How do I get back to a store I started building?

storebuilder.ai has no accounts or passwords. How your browser remembers your store, and what to do if it doesn't.

Written by Rochelle

storebuilder.ai doesn't use accounts or passwords. Instead, your browser remembers your store, so you can leave and come back at any time.

Your browser remembers your store on the same browser and device, and what to do if it does not come back

How it works

When you start building, storebuilder.ai saves a random visitor ID in your browser. When you come back to app.storebuilder.ai, it uses that ID to bring back the same store: the same categories, theme and products. If you already paid for a theme, that payment is remembered too, so you're never charged twice.

To get back to your store

  • Use the same browser on the same device you started on.

  • Don't use a private or incognito window. These forget everything when you close them.

Your store didn't come back

This can happen if you cleared your browser data, switched device or browser, or used a private window. What to do depends on how far you got:

  • You hadn't paid or claimed yet — just start again. It only takes a few minutes.

  • You paid for a theme — email us with the email on your receipt and we'll restore your purchase.

  • You already claimed your store — it's safe in your Shopify account. Sign in at admin.shopify.com to find it.

Need help? Email [email protected].

New to storebuilder.ai? Build your free store.

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